FAQ's

Q: How can I track my order?
A: Once you order ships, a tracking number will be emailed to you along with a link where you can track the status of your order.

Q: Can I pick up my order at one of the warehouses?
A: We do not offer customer pickups at our office or warehouses. Our warehouses are not open to the public.

Q: Can I make changes to my order after it has been placed?
A: There is a very limited period of time to request a cancellation. If you need to cancel or request a change please contact us as soon as possible after placing the order.

Q: Do you ship out of the country?
A: No, we only ship within the USA.

Q: Do you ship to Alaska and Hawaii?
A: No, we only ship to the lower 48 United States.

Q: Do you ship COD?
A: No

Q: Do you offer free shipping?
A: Yes. We offer free shipping for all orders over $150

Q: What shipping method do you use?
A: We ship primarily via UPS Ground and USPS Priority Mail. However, for bulk orders we may use other 3PL providers at our discretion.

Q: How long will it take for my order to arrive?
A: 96% of our orders are delivered within 1-2 business days. We are able to offer lightning fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times. Please note we do not ship on Saturdays and Sundays, or most major holidays.

Q: What if I made a typo on the shipping address?
A: If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.

Q: Do you have a minimum order?
A: No.

Q: Will I be charged sales tax?
A: Our company is based in the state of Texas, so sales tax will is only charged for Texas orders.

Q: Do you offer volume discounts?
A: Yes we do and they are automatically applied to your cart. These discounts are activated when you order quantities of 12 or more pieces of a product.

Q: How do I place my order?
A: Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email contact us.

Q: Do you sell to individuals or just businesses?
A: Yes we sell to individuals as well as businesses.

Q: If a product is out of stock, how long until it is back in stock?
A: Our website inventory is updated daily. We can provide estimated restock if you contact us at support@leadoutfit.com.

Q: If I have a business resale license can I get a discount?
A: Our prices are already heavily discounted and additional discounts depend available on the size of your order. If you are in the state of TX and provide a resale certificate you will not be charged for sales tax.

Q: What payment options do you offer?
A: Our payment options include Paypal, Visa, Mastercard, Discover, and American Express. On larger orders we also accept payment via bank wire.

Q: Do you accept School or Government Purchase Orders?
A: Not at this time.

Q: Can I return or exchange an item?
A: Yes, please click view our returns policy page.

Q: Do you offer screenprinting or embroidery services?
A: Not at this time.

Q: What are your hours of operation?
A: Our office hours are Mon-Fri 9-5 CST. However you can place an order on our website 24 hours a day, 7 days a week. If you email us after hours, a representative will be back in touch the next business day.

Q: How do I contact LeadOutfit.com?
A: The best way to contact us is to fill out our "contact us" form and a representative will be in touch very soon.