General Questions

We offer volume discounts that are automatically applied to your cart. These discounts are usually triggered when you purchase quantities of 12 or more pieces of a product. You can find the specific discount information displayed on the product page.
Our prices are already heavily discounted and additional discounts may be available depending on the size of your order. Please email us with the style, quantity, color & size you need and we will get back to you.
We sell to both individuals as well as businesses.
Our website inventory is updated on a daily basis. For an estimated restock date, please feel free to contact us.
To qualify for a tax exemption and avoid being charged sales tax, please submit a resale certificate prior to placing your order. Once we receive and verify your certificate, we will update your account accordingly. Please note that sales tax refunds cannot be issued for previous orders.
We do not do direct exchanges, but in most cases we can process a return for a refund. You are free to place a new order for the items you want at any time. Please review the policy page for additional details.
Not at this time, however we can drop ship to the decorator of your choice.
Our office hours are Mon-Fri 9:00-5:00 AM CST. You can place an order on our website 24 hours a day, 7 days a week. If you email us after normal business hours, a representative will be back in touch the next business day.
Normally tracers take anywhere between 4-8 weeks to complete. Once a tracer is completed, you will be contacted by our customer support.
We do not offer business accounts/wholesaler accounts. But if you have a potential order then you can contact us and we can provide you a discount/voucher code to get additional discount.
We have implemented extensive measures to ensure the security of our website. Your information is highly protected, as we do not store any credit card information, and our payment methods adhere to stringent security standards. Rest assured that we never sell your personal information, maintaining your privacy as a top priority.
Size chart is available for most of the products on our website. Please contact us with style number & brand name if you are unable to find it for a particular item and we should be happy to assist you.
We do not offer credit lines or net 30 terms at this time.
We are not always able to provide free samples, but for certain larger prospective orders we are sometimes able to accommodate these requests. Please contact us with the details for the items (style code, size, color & qty) you wish to purchase and your shipping address.
Please see our return policy for more information.

Shipping Questions

We only ship within the continental United States of America. Some customers use their own freight forwarders to handle ship.
We only ship to the lower 48 United States.
We do not offer COD (Cash on Delivery) as a shipping option.
Yes. We offer free shipping for most orders over $199.00. For additional details please see our shipping policy page.
We ship primarily via UPS Ground or USPS Priority Mail. For bulk orders we may use other carriers at our discretion.
If the order was just placed, please contact us so we can correct the address. If your order has already been shipped, we are unable to make any changes. If your order was unable to be delivered and returned to our warehouse then a refund will be issued. If the order was delivered to the wrong address please contact us via email.
We are not able to ship to PO Boxes. Please provide a physical address or contact us before placing the order to confirm if we can deliver.
If you would like to expedite your order, please email us before placing the order. If you've already processed the order but still want it to be delivered faster, please email us immediately with your order number, and we'll do our best to help you. Our system is automated and we have a small window during which we can make any changes.
It typically takes 2 weeks for the return to be processed once it has been delivered to our warehouse.

Contact Questions

The best way to contact us is to fill out our contact us form and a representative will be in touch very soon. You can also email us.

Payment Questions

Our payment options include Visa, Mastercard, Discover, American Express, Paypal, Google Pay & Apple Pay. On larger orders we also accept payment via bank wire.

Order Questions

There is a very limited period of time to request a cancellation. If you need to cancel or request a change please contact us as soon as possible after placing the order.
We do not offer customer pickups at our office or warehouses. Our warehouses are not open to the public.
Once you order ships, a tracking number will be emailed to you along with a link where you can track the status of your order.
96% of our orders are delivered within 2-3 business days. We are able to offer fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times. Please note we do not ship on Saturdays and Sundays, or most major holidays.
Yes, it varies on the brand but in most cases the minimum order is $20.00.