Q: How can I track my order?
A: Once you order ships, a tracking number will be emailed to you along with a link where you can track the status of your order.


Q: Can I pick up my order at one of the warehouses?
A: We do not offer customer pickups at our office or warehouses. Our warehouses are not open to the public.


Q: Can I make changes to my order after it has been placed? 
A: There is a very limited period of time to request a cancellation. If you need to cancel or request a change please contact us as soon as possible after placing the order.


Q: Do you ship out of the country?
A: No, we only ship within the USA.


Q: Do you ship to Alaska and Hawaii?
A: No, we only ship to the lower 48 United States.


Q: Do you ship COD?
A: No


Q: Do you offer free shipping?
A: Yes. We offer free shipping for all orders over $150


Q: What shipping method do you use? 
A: We ship via UPS Ground or USPS Priority Mail.


Q: How long will it take for my order to arrive?
A: 96% of our orders are delivered within 1-2 business days.  We are able to offer lightning fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times.  Please note we do not ship on Saturdays and Sundays, or most major holidays.


Q: What if I made a typo on the shipping address?
A: If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.


Q: Do you have a minimum order?
A: No.


Q: Will I be charged sales tax?
A: Our company is based in the state of Texas, so sales tax will is only charged for Texas orders. 


Q: Do you offer volume discounts? 
A: Yes we do and they are automatically applied to your cart. These discounts are activated when you order quantities of 12 or more pieces of a product.


Q: How do I place my order?
A: Orders can be placed on our website through our secure checkout page.  If you have a problem checking out, please email us here.


Q: Do you sell to individuals or just businesses?
A: Yes we sell to individuals as well as businesses.


Q: If a product is out of stock, how long until it is back in stock?
A: Our website inventory is updated daily. You can request a restock


Q: If I have a business resale license can I get a discount?
A: Our prices are already heavily discounted and additional discounts depend available on the size of your order. 


Q: What payment options do you offer? 
A: Our payment options include Paypal, Visa, Mastercard, Discover, and American Express.


Q: Do you accept School or Government Purchase Orders? 
A: Not at this time.


Q: Can I return or exchange an item? 
A: Yes, please click here to review our returns/exchange policy. 


Q: Do you offer screenprinting or embroidery services?
A: Not at this time.


Q: What are your hours of operation?
A: Our office hours are Mon-Fri 9-5 CST.  However you can place an order on our website 24 hours a day, 7 days a week.  If you email us after hours, a representative will be back in touch the next business day.


Q: How do I contact LeadOutfit.com?
A: The best way to contact us is to fill out this form and a representative will be in touch very soon.