Q: Can I pick up my order at one of the warehouses?
A: We do not offer customer pickups at our office or warehouses. Our warehouses are not open to the public.
Q: Can I make changes to my order after it has been placed?
A: There is a very limited period of time to request a cancellation. If you need to cancel or request a change please contact us as soon as possible after placing the order.
Q: Do you ship out of the country?
A: No, we only ship within the USA.
Q: Do you ship to Alaska and Hawaii?
A: No, we only ship to the lower 48 United States.
Q: Do you ship COD?
Q: Do you offer free shipping?
A: Yes. We offer free shipping for all orders over $250.00.
Q: What shipping method do you use?
A: We ship primarily via UPS Ground and USPS Priority Mail. However, for bulk orders we may use other 3PL providers at our discretion.
Q: How long will it take for my order to arrive?
A: 96% of our orders are delivered within 1-2 business days. We are able to offer lightning fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times. Please note we do not ship on Saturdays and Sundays, or most major holidays.
Q: What if I made a typo on the shipping address?
A: If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.
Q: Do you have a minimum order?
Q: Will I be charged sales tax?
A: Our company is based in the state of Texas, so sales tax will is only charged for Texas orders.
Q: Do you offer volume discounts?
A: The pricing on our website is heavily discounted already, but on some items we are able to offer bulk pricing discounts (typically starting at $500.00 or above). Please email us with your order details and we reply back with a voucher code if we are able to offer an additional discount.
Q: How do I place my order?
A: Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email contact us.
Q: Do you sell to individuals or just businesses?
A: Yes we sell to individuals as well as businesses.
Q: If a product is out of stock, how long until it is back in stock?
A: Our website inventory is updated daily. We can provide estimated restock if you contact us at firstname.lastname@example.org.
Q: If I have a business resale license can I get a discount?
A: Our prices are already heavily discounted and additional discounts depend available on the size of your order. If you are in the state of TX and provide a resale certificate you will not be charged for sales tax.
Q: What payment options do you offer?
A: Our payment options include Paypal, Visa, Mastercard, Discover, and American Express. On larger orders we also accept payment via bank wire.
Q: Do you accept School or Government Purchase Orders?
A: Not at this time.
Q: Can I return or exchange an item?
A: Yes, please click view our returns policy page.
Q: Do you offer screenprinting or embroidery services?
A: Not at this time.
Q: What are your hours of operation?
A: Our office hours are Mon-Fri 9-5 CST. However you can place an order on our website 24 hours a day, 7 days a week. If you email us after hours, a representative will be back in touch the next business day.
Q: How do I contact LeadOutfit.com?
A: The best way to contact us is to fill out our "contact us" form and a representative will be in touch very soon.