- All claims for shortages, damages, etc. must be made within 24 hours of receipt of merchandise.
- No goods will be accepted for return after two weeks from the date of invoice.
- Returns are subject to a restocking fee of $25.00 or 15% of total order, whichever amount is greater.
- No returns will be accepted without a Return Authorization.
- We cannot accept returns on altered or washed garments under any circumstances.
- Shipping charges are not refundable.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on their orders.
- We do not offer exchanges. Please do not request an exchange, place a new order instead for your required items.
- We do not accept returns from Alaska, Hawaii and Puerto Rico.
- There is a no return policy on items which we ship from our manufacturer's warehouse. Brands include Alternative, Augusta Sportswear, Code V, Doggie Skins, LAT, Rabbit Skins, SubliVie, American Apparel.
- We do not accept returns of any type of under garments.
- Email firstname.lastname@example.org requesting a Return Authorization (RA) for the full or partial order; be sure to include your order reference.
- We will send out the RA number and return instructions through email within 72 hours.
- For damages and defects, mark the damage or defect with a piece of tape.
- Attach the UPS return label on the package (Label will be provided if return is caused by a mistake or incorrect shipment)
- Give your return to your UPS delivery person or drop the return at a designated UPS service location.
- Once the package is received by our warehouse, a refund will be issued to the card or PayPal account that was used.